allowing open discussion about drum makers

I find it interesting how many in this forum openly sing the praises of some drums and will not allow others to voice or share their negative experience with a particular manufacturer. This forum should allow people to share their experience regardless of who is making the drum. I recently spoke to gentleman who has a set of drums from a certain manufacturer and he had multiple complaints which are very similar to what several others have experienced from the same maker. The issues are not minor some of the issues threaten the integrity of the shell and hardware. I have spoken to others with similar issues with that company's drums. Why certain makers get praised on this board when there are serious issues I don't know. I feel the members of this board would be better served if they could openly discuss their issues so that others may make informed choices before they go through the expense that quite a few people have gone through. But instead what we get is "well lets give it time. It takes time for the maker to sort out the issues until one day his product is truly at it's best" Well guess what guys when someone lays out 3,000 or more for a set there is no excuse for shoddy work. The customer who laid out a large sum of money doesn't give a damn about what happens 10 years from now. The customer deserves quality product that is at least well constructed, sound is subjective what one likes others may not but at the very least we all want quality construction. We are not talking chump change people this is hard earned money that I'm sure everyone here works their ass off for! We need to stop making excuses for some manufacturers large or small. At the end of the day these people have a business and they are not your friends! Don't fall into the super cool dude nice guy BS in the end he just wants your money. Sure lets say there is a love for the art and music but the business is there for money. We should stop making excuses and stop sheltering manufacturers as long as there is honesty it is not malicious to state facts.