Thebreeze wrote:In the past he has emailed me about some hardware I had him make for some bongos about 2 years ago. We had a back and forth dialogue about it. Here is the thing...Why have an email address on your website if you are not going to reply to peoples questions/inquires??
Why do people have to wait YEARS for something without getting at least periodic updates. I just spoke to someone just yesterday that told me he had a restoration project done by Matthew and after not hearing anything for 9 months. He was able to contact him, and demand he send his drum back as is, but Matthew insisted on restoring it and the person now has a drum with ( this is Gospel ) about 8 stave separations due to the glue being still wet. It was a rush job. I told him to check out Skin on Skin, or Ralph Flores ( although he just might refinish Valjes, not sure ) or Peter Musser from pm percussion for professional communication and customer service which is really the bottom line. I know that Matthew has friends that can contact him in short notice, but how about the vast majority of regular customers? Another person I know told me he has Matthew's new cel number. How about everyone else?
It's just funny that the owner of Isla Percussion came short of being crucified on that Isla post and I think that since this is a Forum to express pros and cons, that no one should be immune as long as it is done truthfully, and in a decent manner.
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